Returns

All items sold are considered FINAL SALE.

All items are inspected for quality and defects prior to being shipped. If there is a defect with your product, please contact us within 7 days of receipt as per section 9 of our Terms of Service and we will discuss a resolution to the issue.

Do not return items without receiving a Return Authorization Number (RAN) and direction to return the product. Products returned without a RAN will not be subject to any form of reimbursement. They can be shipped back to the buyer at the buyers cost and expense for shipping/freight charges in addition to a 15% administration fee.

Known Defects

Items listed with known defects are not subject to a defective product return and are sold ‘as is’. Defects will be mentioned on the product description page and a photo of the defect included with the product listing for your review. A known defect is only determined by something we are not completely happy with during the manufacturing process. Items are handmade and will have slight inconsistencies which is part of the normal manufacturing process.

Shipping

Canadian orders will be shipped via Canada Post with tracking numbers. USA orders will be shipped via Canada Post/USPS with tracking numbers.

For orders and shipping outside of Canada and the US, please contact us prior to placing your order. Indicate the product you’d like and your shipping address. Shipping rates will be calculated for you and further instructions on processing your order will be provided.

Custom orders

Custom orders will be subject to a minimum 50% non-refundable deposit prior to work commencing. Custom orders may also be subject to design, transportation and installation fees depending on the project. These fees will be discussed and agreed upon during the initial quotation phase of your custom order. Custom orders are not subject to return and delivery timelines may be subject to change.